Blue Tape

If the world were perfect, it wouldn’t be.
-Yogi Berra

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How to East Austin

We just finished up our “How to East Austin” field guide, a little collection of our favorite things to do in and around East Austin. You’ll find this little pocket-sized book in your room at ARRIVE East Austin. Alright, alright, alright.

Archival Discovery

Our staff historian just uncovered this old image of ARRIVE East Austin at the Texas True History Archives. Hard to make out what’s happening, but we’ll report back any findings.

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ARRIVE Wilmington | The Elephant in the Room

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One of ARRIVE Wilmington’s favorite guests of all time was Topsy the Elephant. In 1922, the Hagenbeck-Wallace Circus came to Wilmington, along with one of our favorite local legends, Topsy the Elephant. One day, Topsy escaped and began a two-day rampage around downtown. One stop on her big adventure was Eureka Pressing Company & Dye Works on the corner of 2nd and Dock Street, the building that now houses the Dram Yard restaurant at ARRIVE Wilmington.  

Seeing her reflection in the glass storefront, Topsy crashed through the front of the building in search of a potential pachyderm pal.  Disappointed, she decided to stage a sit-in, refusing all attempts to coax her back outside for over 24 hours. For good measure, she sucked up a big trunk full of purple dye and, perhaps realizing it wasn’t water, sprayed it everywhere, ruining a number of garments in the process.

Topsy eventually moved on – this time, through the building’s brick wall - and spent another day seeing the sights of Wilmington before her handlers finally got her under control. But she’d had already established her legendary status as our favorite guest to have passed through these doors (and windows and walls).

Star News Online, Topsy the Escaped Circus Elephant (2019). Available here.
John Hirchak, Legends of Old Wlmington & Cape Fear (2014). Available here.

Maxims of the Innkeeper #5

You don’t become the Home Run King by swinging for singles and doubles.

- Noah Ellis, COO & career .091 batter


We’ve been thinking a lot about decisions recently. From the moment we decide to build a hotel, it can take 2-4 years for it to finally come together. We make a whole range of decisions throughout that process that can take months to years to finally come to fruition. In the time between when we make the decision and the time it actually turns into reality, all kinds of things might change. Tastes change. An idea might not seem so brilliant anymore. Someone is already doing the same thing down the block. Reclaimed wood was so 2013.

The photo here is of ARRIVE East Austin, which we started working on 4 years ago. Everything you see in this photo was the result of a decision we made at least a year ago, many much longer. The facade, the windows, the poured-in-place concrete planter, the location, the logo, the name — it’s all been out of our hands for a while now. Now’s the time when we see it all come together. No blueprints or renderings can really show what’s it’s like when it becomes real. Sometimes it’s just like we expected. Sometimes there’s a beautiful new aspect of it that we never considered before. Sometimes we cringe (we thought that was cool in 2014?).

- How do you get comfortable making decisions that won’t see the light of day for years?
- Can you build in flexibility for changing circumstances and tastes?
- How do you make decisions that won’t make you cringe in 4 years?
- And if the goal is to avoid cringing, will you end up playing it too safe and feeling like everyone else?

We’ll spend some time looking into these issues in upcoming posts.


Maxims of the Innkeeper #4

The best way to learn how to juggle chainsaws is to juggle chainsaws.

- Noah Ellis, COO & risk analyst

ARRIVE Memphis - Updates

Construction is really moving along. We’re roughly scheduled to open ARRIVE Memphis and its restaurants in summer 2019. The hotel is located in the South Main Arts District, the epicenter of the revitalization and growth of Downtown Memphis. It’ll consist of 62 industrial-inspired rooms and two restaurants. We’re incredibly excited about how it’s coming along. If you have any questions, you can always email us at

Cartel Coffee Lab - Coming to ARRIVE Palm Springs

Our pals at Cartel Coffee Lab are coming to Palm Springs. They’re opening their first location outside of Arizona on November 9th. While it’s a bummer to wind down our baby Customs Coffee, Cartel Coffee Lab is going to bring a whole new level of coffee to ARRIVE. These guys make coffee the way we make hotels: real good.

Cartel focuses on working with passionate farmers that produce the best-tasting single-origin beans instead of offering a blinding selection of sugar-laced syrups. They emphasize light-roasting which allows for the natural qualities of the coffee to speak on their own.

Come on over November 9th for some free drip and a chance to say “hi” to the new kids on the block.

Cartel Coffee Lab and bicycle rim salvage.

Cartel Coffee Lab and bicycle rim salvage.

Maxims of the Innkeeper: #3

"Thou cannot dispute a charge for those things that are given for free."

 - Ryan Terracino, Corporate Controller & Impulsive Purchaser

Maxims of the Innkeeper: #2

When you build a hotel in California, you have to place a sign next to the pool that reads:

"Persons having currently active diarrhea or who have had active diarrhea within the previous 14 days shall not be allowed to enter the pool water." 

Before you build a hotel in California, think hard about this. 

- Matt Steinberg, CEO & rule-follower

ARRIVE Memphis - Groundbreaking

Here's a slow motion video of our official Memphis "groundbreaking." 
We painted these sledgehammers gold to commemorate the occasion. 
But we forgot to hit the gym. 
Demolition may take longer than anticipated.
Edit - 9/18: Thank you Phil Trenary for joining us and for the unwavering support. You will be dearly missed.

What's with the name? Palm Springs Fan Club

People often ask why we named the event venue at ARRIVE Palm Springs the "Palm Springs Fan Club."  In 2013, Chris, Matt and some friends were up at Pappy & Harriet's for a Purity Ring show. We met some Australian travelers up there, and they ended up hitching a ride with us back down to Palm Springs the next morning. 

Anyone who's taken that drive knows that as you come down Highway 62 out of the foothills into the Coachella Valley, you're suddenly presented with a view of hundreds and hundreds of gigantic, white windmills spread out across the valley. There's about 4000 of them and they provide enough power for most of the Coachella Valley.  Just as all these windmills came into view, our Australian friend asked us: "Are those to cool the desert down?"

It still makes us laugh every time we say it.  So we thought it would be fun to pay homage to that brilliant question by naming the event space the Palm Springs Fan Club. It's been "cooling the desert since 2017."


Wexler's Deli | Coming to ARRIVE Palm Springs

June 5, 2018 (PALM SPRINGS)-- ARRIVE Hotels & Restaurants announced today that Wexler’s Deli, the popular, modern Jewish deli which originated at Downtown LA’s Grand Central Market, will open its first location outside of greater Los Angeles at ARRIVE Palm Springs this fall. Wexler’s Deli will replace the restaurant now known as Reservoir and is expected to open in October. 

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ARRIVE East Austin: Frequently Asked Questions

What’s that you’re building there?
ARRIVE East Austin will be a new 83-room hotel with two full-service restaurants and bars, a coffee shop and a retail store. Like all ARRIVE hotels, the property will cater to the local community, with restaurants, bars and shops that aim to make our neighbors into regulars. 

What used to be there?
There was an ugly one-story stucco office building and a fenced off parking lot. We also incorporated a 100-year-old dilapidated warehouse next door, which houses one of our two restaurants. 

Are you trying to ruin East Austin?
No, we’re trying to become a part of it. We get that this neighborhood is changing insanely fast and there’s a lot of churn and unease related to that.  But we also think there’s a way this can happen that’s better than others, and we want to be part of that. That’s why we designed this property to be a part of the community rather than a tourist destination. Sure, visitors will be staying there, but we want them to experience the neighborhood for what it is, and we can only do that if our neighbors are there. So our bar and restaurants will be the types of places you can drop by anytime – or all the time.

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Maxims of the Innkeeper: #1

"It'll be fine. It'll all be fine."
(To be asserted loudly, confidently as the situation deteriorates.)  

- Noah Ellis, COO & optimist