ARRIVE Memphis - Updates

Construction is really moving along. We’re roughly scheduled to open ARRIVE Memphis and its restaurants in summer 2019. The hotel is located in the South Main Arts District, the epicenter of the revitalization and growth of Downtown Memphis. It’ll consist of 62 industrial-inspired rooms and two restaurants. Guests will check in at a neighborhood donut shop on the first floor, which in the evening will double as a craft cocktail bar. In the basement, guests will find Longshot, a gastropub offering locally-brewed beers, modern comfort food, and a plethora of shuffleboard tables. We’re incredibly excited about how it’s coming along. If you have any questions, you can always email us at

Cartel Coffee Lab - Coming to ARRIVE Palm Springs

Our pals at Cartel Coffee Lab are coming to Palm Springs. They’re opening their first location outside of Arizona on November 9th. While it’s a bummer to wind down our baby Customs Coffee, Cartel Coffee Lab is going to bring a whole new level of coffee to ARRIVE. These guys make coffee the way we make hotels: real good.

Cartel focuses on working with passionate farmers that produce the best-tasting single-origin beans instead of offering a blinding selection of sugar-laced syrups. They emphasize light-roasting which allows for the natural qualities of the coffee to speak on their own.

Come on over November 9th for some free drip and a chance to say “hi” to the new kids on the block.

 Cartel Coffee Lab and bicycle rim salvage.

Cartel Coffee Lab and bicycle rim salvage.

Maxims of the Innkeeper: #3

"Thou cannot dispute a charge for those things that are given for free."

 - Ryan Terracino, Corporate Controller & Impulsive Purchaser

Maxims of the Innkeeper: #2

When you build a hotel in California, you have to place a sign next to the pool that reads:

"Persons having currently active diarrhea or who have had active diarrhea within the previous 14 days shall not be allowed to enter the pool water." 

Before you build a hotel in California, think hard about this. 

- Matt Steinberg, CEO & rule-follower

ARRIVE Memphis - Groundbreaking

Here's a slow motion video of our official Memphis "groundbreaking." 
We painted these sledgehammers gold to commemorate the occasion. 
But we forgot to hit the gym. 
Demolition may take longer than anticipated.

What's with the name? Palm Springs Fan Club

People often ask why we named the event venue at ARRIVE Palm Springs the "Palm Springs Fan Club."  In 2013, Chris, Matt and some friends were up at Pappy & Harriet's for a Purity Ring show. We met some Australian travelers up there, and they ended up hitching a ride with us back down to Palm Springs the next morning. 

Anyone who's taken that drive knows that as you come down Highway 62 out of the foothills into the Coachella Valley, you're suddenly presented with a view of hundreds and hundreds of gigantic, white windmills spread out across the valley. There's about 4000 of them and they provide enough power for most of the Coachella Valley.  Just as all these windmills came into view, our Australian friend asked us: "Are those to cool the desert down?"

It still makes us laugh every time we say it.  So we thought it would be fun to pay homage to that brilliant question by naming the event space the Palm Springs Fan Club. It's been "cooling the desert since 2017."


Wexler's Deli | Coming to ARRIVE Palm Springs

June 5, 2018 (PALM SPRINGS)-- ARRIVE Hotels & Restaurants announced today that Wexler’s Deli, the popular, modern Jewish deli which originated at Downtown LA’s Grand Central Market, will open its first location outside of greater Los Angeles at ARRIVE Palm Springs this fall. Wexler’s Deli will replace the restaurant now known as Reservoir and is expected to open in October. 

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ARRIVE East Austin: Frequently Asked Questions

What’s that you’re building there?
ARRIVE East Austin will be a new 83-room hotel with two full-service restaurants and bars, a coffee shop and a retail store. Like all ARRIVE hotels, the property will cater to the local community, with restaurants, bars and shops that aim to make our neighbors into regulars. 

What used to be there?
There was an ugly one-story stucco office building and a fenced off parking lot. We also incorporated a 100-year-old dilapidated warehouse next door, which houses one of our two restaurants. 

Are you trying to ruin East Austin?
No, we’re trying to become a part of it. We get that this neighborhood is changing insanely fast and there’s a lot of churn and unease related to that.  But we also think there’s a way this can happen that’s better than others, and we want to be part of that. That’s why we designed this property to be a part of the community rather than a tourist destination. Sure, visitors will be staying there, but we want them to experience the neighborhood for what it is, and we can only do that if our neighbors are there. So our bar and restaurants will be the types of places you can drop by anytime – or all the time.

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Maxims of the Innkeeper: #1

"It'll be fine. It'll all be fine."
(To be asserted loudly, confidently as the situation deteriorates.)  

- Noah Ellis, COO & optimist

Hotels Behaving Badly

Hotels do some uncool stuff. Stuff like:

** Thanks to co-founder David Isen for his incredulity.


ARRIVE Wilmington | Frequently Asked Questions

What happened to The Wilmingtonian?

ARRIVE Hotels and Restaurants has acquired the Wilmingtonian. We are going to reopen the hotel as ARRIVE Wilmington, which will part of the ARRIVE family of hotels that we launched in Palm Springs, CA, in 2016.  We’re also going to add a café and bar on the corner that will be geared towards the local community.

What are you doing to the place? 

Most of our work involves re-landscaping the property and building out the new café and bar. We're going to restore the property to its historic look, with the facades returned to their early 20th century designs. And we're going to make the property feel more open to the surrounding neighborhood, with a vibe that’s as welcoming to our neighbors as it is to our out-of-town guests. 

With the guest rooms, we'll be converting some of the apartment-style units to studios and upgrading all the rooms to have nicer finishes, furniture and bathrooms. There will still be several one-bedroom suites available if you enjoyed those in the past.

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This is nice.

Thanks to Lucy Mahon (@lucyjmahon) for this very nice drawing of ARRIVE Palm Springs. 


Bad Idea Hotel

One of our favorite pastime is thinking up bad ideas for hotels. So we made a cartoon about it. Here are some ideas we've batted around. To be fair, underwater speakers isn't a bad idea. And neither is shag carpet in the pool. Actually, these aren't bad ideas.