Our Story

ARRIVE Hotels & Restaurants are built to welcome people to the neighborhood. We love sharing what makes our neighborhood special with locals and visitors alike. We're all about low-key luxury, which means we focus on thoughtful design and care about getting the little things right. We care more because we love this place. So we try harder, work more, and never stop thinking about how to make our guests happier than when they arrived.

ARRIVE was founded by Chris Pardo and Peter Karpinski, who met while working at Four Seasons Hotels & Resorts in the late 1990s. Throughout their respective careers, they have strived to chart new paths for their industries – Chris in the architectural, interior design, and hospitality arenas, and Peter in the world of restaurant and hotel development, branding, and operations. The pair committed to developing a hospitality brand together, and after many years of planning, they came full circle to launch the ARRIVE brand.

While exploring an inaugural property for ARRIVE in Palm Springs, Chris and Peter had the fortune of meeting Ezra CallahanMatt Steinberg, and David Isen - college friends who had formed Artist & Recreation, a Los Angeles based real estate development and hospitality group. Callahan had recently shifted his focus to this arena after several years working at Facebook, where he was the Company’s sixth employee and first product manager. Steinberg, a Stanford-trained lawyer, had also changed gears after several years working at one of Los Angeles’ premier law firms. Isen split his time between being a touring musician with HORSE the Band and working as a software engineer for Amazon. Chris, Peter, Ezra, David and Matt found they shared a similar mindset around the values, passion and drive they wanted to inject into the hospitality world, and an exciting and promising relationship was formed.

In 2015, ARRIVE added Chris Putnam to the team. Putnam served as one of Facebook’s first engineers - and one of its youngest after being hired at 19 after notoriously hacking the site in 2005.  Two years later, Noah Ellis joined the ARRIVE team as the Chief Operating Officer.  Ellis started in the hospitality industry washing dishes when he was 13.  He has since held (slightly) higher-level positions at the Light Group, Mina Group, Kimpton Hotels, and his own consulting company, where, collectively, he has opened over 25 properties.  Ellis is also a Co-Founder & Co-Owner of Top Round Roast Beef.

A brief history of ARRIVE 


  • Pardo and Karpinski create Arrive Enterprises LLC and set their sights on Palm Springs. They dig into a small existing hotel for sale called The Palm Grove Hotel intending to do a simple paint-the-pig renovation.

  • Pardo and Karpinski meet Callahan, Steinberg and Isen, and a new partnership is formed.

  • The group decides to pass on The Palm Grove Hotel and shifts focus to a vacant lot a half-mile south to embark on the first new construction hotel in Palm Springs in over 30 years.

  • Pardo moves to Palm Springs from Seattle, sets up a satellite office for his architecture and design firm, and drives the design and entitlements for the first ARRIVE.


  • Within just two months of acquiring the hotel site, Palm Springs approves the entitlements for the project to move forward; Pardo successfully avoids wearing a long-sleeved shirt or anything besides jeans to every hearing and city council meeting along the way.

  • The partners secure funding from its first major capital partner, Knitting Factory Entertainment, Inc.

  • The partners host a “groundbreaking” ceremony on the site with city officials -- the mayor, city council members, and plenty of golden shovels.

  • Pardo gets around to tattooing Palm Springs on his arm next to all of the other cities he has lived in.


  • The team sets up their first corporate office in Los Angeles in a small building owned by Skrillex in Chinatown.

  • The partners begin leasing every available space adjacent to the hotel with visions of opening up additional restaurant and retail outlets. Instead, some of the spaces end up serving as construction offices and storage sites during development of the hotel, while others variously house a friend’s furniture-making studio, a professional office, and some of Palm Springs’ finest squatters.

  • Still two years away from actually opening, ARRIVE Palm Springs is named by Conde Nast magazine as one of the most anticipated hotels openings in the world.

  • In September, with the utility work finally completed – and a mere 18 months after the “groundbreaking” ceremony with the city – construction actually begins.


  • Putnam joins the ARRIVE team, immediately fixes all company technology in perpetuity.

  • As part of its commitment to rethinking the operations and management of hotels, the group formalizes an innovative employee equity program that will offer employees the opportunity to share in ARRIVE's success.


  • ARRIVE Palm Springs opens.

  • The Palm Springs Chamber of Commerce names the ARRIVE Co-Founders as "Business Persons of the Year."

  • ARRIVE Palm Springs is awarded the coveted Gold Nugget Grand Prize for Best Commercial Project under 20k sft. by PCBC.

  • ARRIVE opens its second restaurant in Palm Springs: Draughtsman.


  • ARRIVE opens the Palm Springs Fan Club, a cocktail lounge and event space adjacent to ARRIVE Palm Springs.

  • ARRIVE and local development partner Alexa Management break ground on ARRIVE East Austin, an 83-room hotel featuring 2 restaurant/bars and retail spaces.

  • Draughtsman is awarded the Merit Award for Best Rehabilitation Project by PCBC.

  • Ellis joins the ARRIVE team as Chief Operating Officer.


  • Restoration work begins on ARRIVE Wilmington. Pardo smashes open a water line during demolition, flooding the building.

  • ARRIVE moves its headquarters to the Highland Park neighborhood of Los Angeles. The office sits above a sandwich shop. The office smells like sandwiches.

  • The stars align as ARRIVE Phoenix breaks ground during Modern Phoenix Week. The adaptive reuse project will convert two mid-century office buildings into a hotel, restaurant, rooftop bar and popsicle shop.

  • ARRIVE Memphis gets rolling - 62 rooms, a coffee shop and a basement bar dedicated to longshots. All in the South Main Arts District.

  • ARRIVE and Wexler’s Deli team up to open ARRIVE @ Wexler’s. Finally, pastrami by the pool.


  • Dram Yard opens in Wilmington, North Carolina. Now with 100% fewer elephant rampages.

  • In a span of about sixty days, both ARRIVE Wilmington and ARRIVE East Austin open. We definitely planned it that way. Definitely.

  • Vixen’s Wedding , Lefty’s Brick Bar, and Gin Bar open at ARRIVE East Austin - a team effort led by Todd Duplechan & Jessica Maher from local favorite Lenoir.